Terms & Conditions

These terms apply when you book a treatment with Maya Nails and Beauty Studio (“Maya”, “we”, “us”), a nail and beauty studio in London run by Franca Otuo, and when you use this website. By making a booking, you agree to them. They do not affect your statutory rights as a consumer.

1. Booking your appointment

You can book online through our booking page, by phone or on Instagram. When you book online, your chosen time is held for a short while so you can pay your deposit; your appointment is confirmed once the deposit has been paid and you receive our confirmation email. Please check the treatment, date and time in your confirmation and tell us straight away if anything is wrong.

2. Prices, deposits and payment

• Our prices are shown on our price list. The price confirmed when you book is the price you pay, even if our prices change before your appointment.
• A deposit of 30% of the treatment price is paid online when you book, through Square’s secure checkout.
• The remaining balance is due on the day of your appointment.
• Any add-ons or changes you ask for on the day are charged at our listed prices.

3. Changing or cancelling

• You can cancel an upcoming appointment yourself in My Account, under Appointments, or let us know by replying to your confirmation email or calling us, quoting your booking reference.
• If you cancel at least 24 hours before your appointment, your deposit is refunded in full to the card you paid with, together with any balance you paid online. Refunds usually reach your account within 5 to 10 working days.
• With less than 24 hours’ notice, or if you miss your appointment, your deposit is kept to cover the time reserved for you.
• To move your appointment to another time instead, please call us at least 24 hours beforehand and we will carry your deposit over to the new appointment.
• If we have to cancel or rearrange — for example through illness or circumstances outside our control — we will contact you as early as possible and either offer a new appointment or refund your deposit in full.

4. Your visit to the studio

Your appointment takes place at our studio at Studio 5, Workz House, 15 Falcon Road, London, SW11 2PJ. Please arrive in good time for your appointment. If you do not arrive at the booked time, this may be treated as a missed appointment. We may end an appointment if we feel unsafe or are treated without respect.

5. Your health and your consultation

Every first visit begins with a consultation. Please tell us about any allergies, sensitivities, medical conditions, medication or pregnancy that might affect your treatment. Some treatments, such as tints, may need a patch test beforehand. For your safety, we may adapt, postpone or decline a treatment if it would not be suitable for you. We cannot be responsible for a reaction caused by information that was not shared with us.

6. Aftercare and if you are not happy

We will give you aftercare advice to keep your results looking their best — following it makes a real difference. If you are not happy with your treatment, please contact us as soon as possible, ideally within 72 hours, and we will do our best to put it right.

7. Our responsibility to you

We carry out every treatment with reasonable care and skill, to clinical standards of hygiene. Nothing in these terms limits our liability for death or personal injury caused by our negligence, or anything else that cannot be limited by law. We are not responsible for losses that were not foreseeable, or for results affected by aftercare advice not being followed.

8. Using our website

The text, photographs and design of this website belong to Maya Nails and Beauty Studio; please do not copy or reuse them without our permission. We work to keep the website accurate and available, but cannot guarantee it will always be free of errors or interruptions. How we handle your personal information is explained in our Privacy Policy.

9. Changes to these terms

We may update these terms from time to time. The version on this page when you book is the one that applies to your appointment.

10. The law that applies

These terms are governed by the law of England and Wales, and any dispute will be dealt with by the courts of England and Wales.

Contact us

Maya Nails and Beauty Studio, London
Email: info@mayanailandbeautystudio.co.uk
Phone: 07919 776929