Privacy Policy

Maya Nails and Beauty Studio (“Maya”, “we”, “us”) is a nail and beauty studio in London, run by Franca Otuo. This policy explains what personal information we collect when you visit our website, book a treatment or get in touch, how we use it, and the rights you have over it under UK data protection law (the UK GDPR and the Data Protection Act 2018). Maya is the controller of your personal information.

The information we collect

• When you book: your name, email address, phone number, the treatment, date and time you choose, and anything you tell us in the notes — such as allergies and sensitivities.
• When you pay a deposit: payments are taken by Square on its secure checkout. We see that a payment was made and its amount, but never your full card details.
• When you contact us: your name, email address, phone number if you give it, and your message — whether through our contact form, by email, by phone or on Instagram.
• At your appointment: notes from your consultation, such as your nail or skin condition, preferences and anything that affects which treatments are safe for you.
• When you use our website: basic technical information that every website receives, such as your IP address and browser type, kept in our hosting provider’s server logs for security.

How we use it, and why we are allowed to

• To arrange and carry out your treatment — confirming your booking, visiting you, sending reminders and following up afterwards. We need this information to provide the service you have asked for.
• To keep you safe — allergies, sensitivities and health details are information about your health, which the law treats as especially sensitive. We only use what you choose to share, only to decide whether a treatment is suitable for you, and only with your explicit consent, which you can withdraw at any time.
• To answer your enquiries and run our business day to day, which is in our legitimate interests.
• To keep financial records of payments and bookings, as UK tax law requires.
• To send you offers or loyalty news — only if you have said you would like them. You can ask us to stop at any time.

We never sell your information, and we never use it for anything you would not reasonably expect.

Who we share it with

We share only what is needed with the trusted services that help us run Maya:

• Square, which processes deposit payments securely;
• our website hosting and email providers, which store the website and deliver our booking emails;
• Google, whose map appears on some of our pages. When the map loads, Google may receive your IP address and set its own cookies, under Google’s privacy policy.

Links to Instagram take you to Instagram’s own website, which has its own privacy policy. We may also share information if the law requires us to.

How long we keep it

• Booking and payment records: six years, as HMRC requires for tax purposes.
• Consultation and health notes: for as long as you are a client, and no longer than needed after your last appointment.
• Enquiries that do not lead to a booking: up to 12 months.

After that, we delete your information securely.

Cookies

Our website uses only the cookies it needs to work. We do not use advertising or tracking cookies. Square sets cookies on its checkout page to prevent fraud, and Google may set cookies when a map loads, as described above. You can block or delete cookies in your browser settings; parts of the website, such as payment, may not work without them.

Keeping it safe

We take care to keep your information secure: our website uses an encrypted (HTTPS) connection, payments are handled by Square, and access to booking details is limited to the people who need them to look after you.

Your rights

You have the right to ask for a copy of the personal information we hold about you, to have it corrected or deleted, to restrict or object to how we use it, to receive it in a portable format, and to withdraw any consent you have given. To use any of these rights, contact us using the details below — we will reply within one month.

If you are unhappy with how we have handled your information, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.

Contact us

Maya Nails and Beauty Studio
Studio 5, Workz House, 15 Falcon Road, London, SW11 2PJ
Email: info@mayanailandbeautystudio.co.uk
Phone: 07919 776929